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Customer service & contact information

What can we do for you? For questions and requests, praise and complaints - we’re here for you.

Do you have questions about your flight?

You may be able to find the help you need in our FAQs. We have summarized the most important questions and answers for you. An overview can be found in our FAQs.

Frequently asked questions

Do you have feedback or a complaint?

Please fill out our contact form to share your feedback with us. We will get back to you as soon as possible.

To the contact form

Would you like to call us?

If you have questions or requests, you can speak to our colleagues on the telephone:

Germany:
+49 (0) 30 915 88 620
(08:00 a.m. - 10:00 p.m. CET)

USA:
+1 833 272 14 46
(8:00 a.m. - 10:00 p.m. EST)

Eurowings Discover Service Center

Do you have questions about Eurowings?

If you have booked a flight with Eurowings (booking code EW), then please contact our partner Eurowings.

Eurowings.com

Customer service & contact information

Do you have questions about your flight?

Do you have feedback or a complaint?

Would you like to call us?

Do you have questions about Eurowings?

Frequently asked questions

How can I reserve the seat I want for my Eurowings Discover flight?

How do I check in for my Eurowings Discover flight?

What upgrade options do I have on Eurowings Discover flights?

Which current Covid-19 rules apply on Eurowings Discover flights?

Can I rebook my flight?

Can I book special meals in advance with Eurowings Discover?

Which lounges are available for Business Class and status customers with Eurowings Discover?

What is the Onboard Cloud and how can I connect?

Does Eurowings Discover provide headphones?

What can I do if my baggage doesn’t arrive or arrives damaged?

How can I claim compensation in the event of a flight delay of more than three hours (EU Regulation 261/2004)?

What is the difference between Eurowings Discover and Eurowings?