Register your assistance requirements online

Please let us know what assistance you require at least 48 hours before departure so that we can ensure you receive the best support. We can no longer guarantee the best assistance if you register at shorter notice.

General information

Please let us know your contact details and the details of your booking.

Your details

Salutation *

First name *

Last name *

Email *

Phone number *

Flight details

Please insert ticket number or booking reference *

Booking code

Ticket number

Flight number

Flight date

Mobility impairments

Please select the type of mobility impairment you have and your wheelchair type so that we can plan your assistance requirements accordingly.

What type of assistance do you require?

I can move around inside the aircraft and climb steps without any problems.* But I need help with longer distances inside the airport. (WCHR)

I can move around inside the aircraft, but I require assistance climbing steps* and walking longer distances within the airport. (WCHS)

I am unable to walk unaided and need assistance on board the aircraft from the time I arrive at the airport until the end of the flight, as well as until I leave the airport or board my connecting flight. (WCHC)

* Note: Due to multiple arrivals at airports, parking positions directly at the gate cannot be guaranteed. The aircraft may have to park on the apron, so boarding and disembarkation take place via steps.

Wheelchair

I travel with my own, manual wheelchair

I travel with a battery-powered wheelchair or a battery-powered mobility device

Further impairments

Other impairments

Do any of the following impairments apply to you?

I am blind or my sight is severely impaired. (BLND)

I am deaf or my hearing is severely impaired. (DEAF)

I require assistance due to an intellectual or developmental disability. (DPNA)

Oxygen

Do you require oxygen during the flight?

I would like to bring my own oxygen into the cabin. (POXY)

I would like to use the airline's oxygen on board (chargeable). (AOXY)

I do not need any additional oxygen

If you need to use on-board oxygen, please email the Lufthansa Medical Operation Center (MOC) via specialservices.discover-airlines@lufthansa-group.com.

Assistance dog

Are you traveling with an assistance dog?

Yes, I am traveling with an approved assistance dog.

Seat request for flights to/from the USA

Passengers with a gait abnormality and/or who are traveling with an assistance dog can request a bulkhead seat up to 48 hours before departure.

Do you have a gait abnormality and/or are you traveling with an assistance dog?

Yes, I have a gait abnormality and/or I am traveling with an assistance dog

Your request will be forwarded to our medical service. Our colleagues will contact you. Please ensure that you have entered your contact details in your booking.

Additional information on assistance requirements

Please confirm that you have read the terms and conditions of use *

The personal data you provide us with will be used exclusively for dealing with your concern. Your personal data will not be passed on to third parties, unless Discover Airlines is obliged to do so for legal reasons.

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